TERMS AND CONDITIONS

The following terms and conditions apply to all sales and uses of dogini products. The use of dogini’s products indicates that you agree to these terms. If you do not wish to agree to these terms, you can return the product in good condition within 30 days from the date of receiving the product.

Dog ramps: warnings and limitation of usage
The Couch Ramp and Bed Ramp are designed for domestic dogs or cats weighing less than 25kg. The ramps are not suitable for use by humans or other animals and should not be used by humans or other animals. Supervision by the owner is required when the pet is using the product. When using the product, the pet should not wear a collar or harness as it might catch on the ramp and could result in choking or death. Pets should not be encouraged, to run, play, or jump on or off the product. The product is not suitable for pets in wheelchairs. The sole purpose of the product is to assist pet with walking up onto and off the couch or bed. The product is not designed for any other use, including use outdoors.

Dog ramps: assumption of risk and liability
The warranty will not apply to any products that are damaged due to misuse or that have been tampered with contrary to any manufacturer’s instructions or other void conditions.

All Dogini ramps and beds are covered for 6 (six) months against any manufacturing defects. This does not include wear and tear.

In the first six months after the delivery date, should the Dogini ramps or beds not be suitable for the purpose for which they were generally intended or should something go wrong with the goods purchased due to a manufacturing issue, the Customer will have the rights and remedies set out in the Consumer Protection Act available to them. Please note, this is not a return because you no longer want the goods.

Faulty manufactured goods will be repaired or replaced at your option.

Warranty
The warranty will not apply to any products that are damaged due to misuse or that have been tampered with contrary to any manufacturer’s instructions or other void conditions.

All Dogini ramps and beds are covered for 6 (six) months against any manufacturing defects. This does not include wear and tear.

In the first six months after the delivery date, should the Dogini ramps or beds not be suitable for the purpose for which they were generally intended or should something go wrong with the goods purchased due to a manufacturing issue, the Customer will have the rights and remedies set out in the Consumer Protection Act available to them. Please note, this is not a return because you no longer want the goods.

Faulty manufactured goods will be repaired or replaced at your option.

Returns and refunds
Please inspect the product to ensure that it has not been damaged during shipment. If the product is damaged, please do not use the product and contact us immediately for a replacement. Dogini reserves the right to inspect products for defaults before refunding clients.

Returns will be accepted for a 30-day period from the time of receiving the product. We will refund your full money back, provided the product is undamaged, in good condition and in its original state. If your pet is not comfortable using the dog ramp, please do reach out to us and we will provide some training advice to see if there is anything else you can try to do to help with the use of the ramp. We encourage you to try out the ramp for at least two weeks before making your decision on whether to return it. Before returning the product, please contact us

Products will be collected by our courier at the customer’s expense, based on our current delivery fees. Products must be returned in their original box. Products must be returned within 30 days from packaged date and must be received in original condition AND packaging.

If the customer is not returning the product in original box, the customer must package the product in protective material such as bubble wrap and/or cardboard and a fee of R100 will be applied to replace the box. Refunds will only be issued once the item has been inspected and deemed to be in good condition. Products damaged due to installation at the customer’s home, poor packaging or handling, will be subject to partial credit or no credit. Products with hardware installed (such as stroller wheels) may not be returned.

The courier fees for original distribution of the product/s to the customer, as well as the return courier fees are the responsibility of the customer and are non-refundable.

All refunds will be paid via the same payment method received.

If a client wishes to return a purchased item, a minimum of 10% from the full amount as per the invoice will be taken for admin costs, bank charges and other costs endured by Dogini.

Variation
Dogini may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Version
Last updated on 26 July 2022.